How to submit a Jelastic payment

Just like a PAYG mobile phone, when your balance reaches £0.00 your service will stop working, so it’s important to keep it topped up. It’s possible to do this automatically by configuring the auto-refill options within Jelastic, however, if you just want to submit a single payment read below.

You can log into your Jelastic account at and follow the steps below to submit a payment:

1. Select ‘Refill Balance’ from the ‘Balance’ menu.


2. Use the slider to decide how much you want to top up


3. Select an existing payment method if applicable or select a a new one and click ‘Submit Payment’


The payment will then be processed and should appear on your account within a few minutes.


Need More Help?

If you're still having problems, get in touch with our 24/7 support team! We'll be more than happy to help.